Salesforce Support & Services

At Newaetate, we provide comprehensive Salesforce support and services tailored to empower businesses with streamlined operations, personalized customer experiences, and accelerated growth. Our Salesforce experts bring deep technical knowledge and industry-specific insights to design, implement, and optimize Salesforce solutions that align with your business objectives. From CRM customization to automation and ongoing support, we help you unlock the full potential of the Salesforce ecosystem.

1. Salesforce Implementation & Customization

We help businesses implement Salesforce from the ground up or customize existing deployments to better suit operational needs. Our team ensures seamless integration with existing systems and builds tailored workflows, reports, and dashboards to enable informed decision-making and operational efficiency.

Key Services:

End-to-end Salesforce implementation
Custom objects, workflows, and triggers
Lightning component development
Data migration and cleansing
Role hierarchies and permission setup

2. Salesforce Integration Services

We integrate Salesforce with third-party platforms, internal systems, and external applications to ensure smooth data exchange and consistent business processes. Our team specializes in API development, middleware configuration, and integration with ERP, marketing, and customer support tools.

Key Services:

REST/SOAP API integrations
ERP and CRM system integration
Marketing automation tools (Mailchimp, HubSpot)
Payment gateways and eCommerce platforms
Custom middleware and connector development

3. Salesforce Support & Administration

Our dedicated Salesforce support team offers proactive monitoring, issue resolution, and continuous optimization of your Salesforce environment. We handle routine administrative tasks, troubleshoot system errors, and provide strategic guidance to keep your CRM running smoothly and aligned with business goals.

Key Services:

User and data management
Health checks and performance monitoring
Ongoing enhancements and optimization
Issue resolution and ticket support
Release management and sandbox testing

4. Salesforce Consulting & Strategy

Whether you're planning your Salesforce journey or scaling your current instance, we offer expert consulting services to help you define the right strategy, roadmap, and technology alignment. Our consultants evaluate your business needs and deliver best-fit Salesforce solutions for long-term success.

Key Services:

Salesforce readiness assessment
CRM strategy and planning
Process mapping and gap analysis
Platform selection and licensing advisory
Change management and user adoption

5. Salesforce App Development

We build custom Salesforce apps tailored to your business needs, using both the Lightning Platform and traditional Apex development. Whether it’s a simple utility or a full-featured enterprise application, we deliver scalable, secure, and user-friendly solutions.

Key Services:

Lightning app development
Visualforce and Apex-based solutions
Mobile-first Salesforce apps
AppExchange app design and publishing
Security and compliance integration

6. Salesforce Data Services

Data is at the core of every successful Salesforce implementation. Our data services ensure clean, accurate, and actionable data through effective migration, deduplication, enrichment, and governance practices that protect your CRM’s value.

Key Services:

Data migration and mapping
Data cleansing and deduplication
Data enrichment and standardization
Data security and access policies
Compliance and audit trail setup

7. Salesforce Training & User Adoption

We empower your teams with hands-on Salesforce training that drives confident usage and long-term ROI. Whether for admins, sales reps, or service agents, we tailor training sessions to user roles, business goals, and system features.

Key Services:

Role-based Salesforce training programs
Interactive workshops and webinars
Knowledge base and user manuals
Train-the-trainer support
Change management assistance

8. Salesforce Health Check & Optimization

Maximize performance, usability, and security of your Salesforce environment with our Health Check & Optimization services. We conduct a comprehensive review of your Salesforce instance to identify inefficiencies, technical debt, and improvement opportunities.

Key Services:

Org health audits and performance tuning
Security review and access audit
Workflow/process builder optimization
Unused components cleanup
Best practice alignment

Why Choose Us?

Certified Salesforce professionals with cross-industry experience
Agile delivery with customized engagement models
End-to-end support, from planning to post-deployment
Client-centric approach focused on measurable outcomes
Continuous optimization for improved ROI

Empower your business with scalable, intelligent, and user-friendly Salesforce solutions. Let Newaetate be your trusted partner in driving CRM success and customer engagement.