Business Process Outsourcing (BPO)

At Newaetate, we empower organizations to focus on their core operations by delivering comprehensive BPO services tailored to improve efficiency, reduce operational costs, and scale business capabilities. Our expert teams, domain knowledge, and tech-driven solutions ensure streamlined processes, high-quality outcomes, and measurable ROI.

BPO specializations offered by us:

1. Information Technology Enabled Services (ITES)

Our ITES solutions include a wide range of digitally powered services that support IT-related business processes. We leverage automation, cloud technology, and skilled talent to enhance service delivery for businesses in various sectors.

Key Offerings:

Technical support and helpdesk
Data processing and management
Infrastructure monitoring
Application support and maintenance

2. Knowledge Process Outsourcing (KPO)

We offer high-end knowledge-based outsourcing services that require advanced analytical and technical skills. Our KPO team delivers valuable insights to support critical decision-making.

Key Offerings:

Market and business research
Data analytics and reporting
Intellectual property and patent research
Financial and investment analysis

3. Legal Process Outsourcing (LPO)

Our LPO services support law firms and legal departments by managing routine and complex legal tasks with accuracy and confidentiality. We ensure compliance, data security, and cost-efficiency.

Key Offerings:

Legal research and documentation
Contract drafting and review
Litigation support services
Compliance management

4. Travel Logistics

We manage travel and logistics operations to ensure smooth and cost-effective arrangements for corporate and enterprise clients. Our team handles complex itineraries and travel planning efficiently.

Key Offerings:

Business travel management
Itinerary and vendor coordination
Travel expense tracking
Booking and ticketing support

5. Customer Interaction Services

We deliver personalized customer support solutions across multiple channels—phone, email, chat, and social media—to enhance user experience and brand satisfaction.

Key Offerings:

24/7 multilingual customer support
Inbound and outbound call center services
Customer retention and loyalty programs
Technical and product support

6. Back-Office Transactions

Our back-office solutions streamline administrative operations, ensuring accuracy, scalability, and compliance across departments.

Key Offerings:

Data entry and management
Document verification and digitization
Order and inventory processing
CRM database management

7. IT and Software Operations

We provide IT process outsourcing and software operation support that help organizations maintain uptime, deploy updates, and ensure seamless system performance.

Key Offerings:

System administration and monitoring
Software testing and deployment support
Managed cloud and infrastructure services
Application lifecycle management

8. Finance and Accounting Services

We offer end-to-end financial process outsourcing to help companies reduce overheads, improve compliance, and maintain accurate financial records.

Key Offerings:

Accounts payable/receivable
Bookkeeping and general ledger management
Payroll processing
Tax compliance and reporting

9. Human Resource Services

Our HR BPO services cover the entire employee lifecycle, from recruitment to exit, ensuring streamlined, compliant, and cost-effective HR operations.

Key Offerings:

Talent acquisition and onboarding
Employee benefits administration
Payroll and compliance processing
Performance and training management

10. Knowledge Services

We support clients with insight-driven services based on deep domain knowledge and research expertise. These services are geared toward improving strategic decision-making and operational planning.

Key Offerings: